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CarTrawler Customer Service Centre

Online Support: Please click here and follow the steps to complete your request.

Email Address: [email protected] before collection or visit www.cartrawlersupport.com

Postal Address: CarTrawler, 59 Terenure Road East, Rathgar, Dublin 6, Ireland

Telephone: (+353) 23 83012
USA: (+1) (646) 845 1888
Italy: (+39) 0510545041
Ireland: (+353) 1 4999610
UK: (+44) 2033933862 

Rental Conditions

Car hire terms and conditions can differ depending on the country, supplier and vehicle, so always consult the specific Rental Conditions relating to your rental quotation. On the quotation page (Step 2) of our booking process you can find the rental conditions by clicking the icon located to the right of the car type. You can also find them on the third and final step of the booking process (Step 3) - at the bottom of the confirmation page.

Click here for more information on rental conditions.

Frequently Asked Questions

Making Changes to Your Booking

Can I amend a confirmed booking?

Yes. Please have your booking ID ready. You will also be asked to provide a description and details of the changes you wish to make. Click here to amend your booking.

How can I add additional or extra drivers to my booking?

Additional drivers can be added on arrival at the rental office. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.

How do I amend or change a booking to change the pick-up or drop-off time?

Click here to change your pick-up or drop-off times and dates.

Cancelling Your Booking

How do I cancel my booking?

Click here to cancel your booking.

Do I lose my deposit if I cancel my car?

This depends on how you book with us, please click here for more information on rental conditions.

Your Voucher

What is a voucher and why do I need one?

Your rental voucher is a document, which will be emailed to you and must be printed and produced at the the rental desk when you pick-up your vehicle. It is imperative that you have it in your possession. If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may ask you to pay more or refuse you your rental. If you do not produce your voucher at the rental counter we cannot accept any appeal for a refund.

I can't find my voucher. Could you please send the voucher again?

Please click here to see how to view and print an online version: Remember to take this to the rental counter with your driving licence and the credit card.

What happens if I do not take my voucher with me?

If you do not have correct paperwork when picking up the vehicle then the car rental supplier may refuse to rent the vehicle to you.

One Way Rental

What are cross border or territorial restrictions?

Cross border or territorial restrictions simply means that with certain countries you may have the option to travel between country borders. This option will be specified in the terms and conditions and usually has a fee attached. You must also get permission from the car rental supplier to travel between one country and another. A charge generally applies too.

Fuel

What is a fuel policy?

A fuel policy is a specific term and condition set by the car rental supplier regarding the charge associated with the fuel of the vehicle. Suppliers have different fuel policies. Please check your terms and conditions for the specific fuel policy or rate details on step 2 of the booking process.

Age Restrictions

What are age restrictions?

Age restrictions are set by the rental companies. This means that for insurance purposes the rental company may have a minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or seniors driver’s fee for specific age groups.

Extras

I have booked a baby/booster for my child. Where can I see this confirmed in my booking?

Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked including baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. Please note, these extras are only requested and not guaranteed.

I have booked additional drivers. Where can I see if this is confirmed in my booking?

Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the addition extras you have booked for example baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival.

Insurance

How do I reduce the excess on the vehicle? Can I take out additional insurances to reduce it?

You can purchase additional insurances to reduce the excess on the vehicle. This can be done at the car rental supplier office on arrival. If you choose not to purchase additional insurances a pre-authorisation is required. This pre- authorisation is taken from your credit card. Please see your terms & conditions for further details.

Licence

What is an international driver's licence and why do I need one?

The International Driving Licence (IDL) is recognised worldwide as a valuable document that identifies its holder as a licensed driver when your licence is not in the same language as the country in which you are driving. You must also produce a National Driver's Licence with this licence; otherwise it will not be accepted.

Do I need both parts of my British licence to rent a vehicle?

If you have the new photo ID licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s permit before you travel from your country of residence.

What Does the Price Include?

What is included in my rental?

95% of our pricing is inclusive. Please note though, that in some countries, there are exclusions when you receive your quote. Click 'rate details' on Step 2 of the booking process to see what your rate includes.

What taxes are included in my rental?

The prices quoted on the website are normally tax inclusive. However some optional extras that are listed on the voucher or in the rental conditions may not include tax (VAT). In this case it will be indicated. Please check the rental conditions online or on the rental voucher if you have already made your booking for what taxes are included.

 

Why Book With Us?

EASY Booking | FREE Cancellation | FREE Amendments | NO Card Fees

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